eCommerce Returns

“Innovate the way you handle returns online”

HOW IT WORKS

OUR RETURNS SOLUTION
Independently of the size of your business and your role, consumers, retailers and service providers benefit from this innovative tool.

Integrated with multiple couriers, postal agents and our network of drop points, we have the platform for retailers to manage returns globally.

This comprehensive software helps to improve the returns process. It covers the process from when a customer decides to return an item all the way to the retailer receiving the return. It’s simply an all in one solution.

There will be some exceptions where you want to reship, resell, discard, donate, etc. don’t worry… we handle those processes too.

Our tool was developed back in 2015 by a team of people with experience in logistics as well as a technology background to offer an innovative way to process returns. Since then we have worked with some of the biggest eCommerce retailers as well as solution providers in various countries to evolve our initial product.

WHAT WE OFFER

VALUE ADD
INNOVATION
We provide a new method of processing online returns. Not only that, we apply a better solution to adjust to new market requirements. eCommerce returns were treated as disjointed transactions, challenging retailers to create a quick, efficient and cost effective process. We solved it!
PERSONALISATION
Our service can be fully customised. Your customer will have the same feeling as when they are shopping at your site. Your logo, marketing promotions, links, emails and a large number of actions can be added to it making of your returns a selling tool.
RESOLUTION
The joint between logistics and online platforms has been one of the major issues for the online returns. Our company has brought all their expertise in both areas to create a comprehensive solution that solved this problem. Now logistics providers processes are visible at any time.
VISIBILITY
From the moment a customer decides to return an item(s) bought on your site until the moment the same item(s) is processed to return, discard or any other action your returns policy states, you will have full visibility and control of the process.
EXPECTATION
Your customers have a lot of expectations while buying on your site, you have a lot of needs to be fulfilled by your logistics provider and we have a commitment to be leading and exceed any expectation. We make sure that we provide what is required to make returns a smooth process.
DATA ANALYSIS
This is the part some of our members love the most. It not only consist in optimising processes and building solutions to solve “problems”. We are making sure that we identify “Why” these returns are happening. We analyse the data to the item level to learn and make it better.

BENEFITS

OF OUR SOLUTION

Welcome to DevolEx

OUR COMPANY
“The only way to become irreplaceable in this world is being unique”

Guillermo Lopez

Founder of DevolEx Global

OUR CUSTOMER REVIEWS

PEOPLE SAY

FACTS

OF OUR RETURNS SOLUTION
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Cost Reduction
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Reduction in transit times
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Hours
Refund times
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Less customer service calls

CONTACT US

OUR FORM